RETURNS & COMPLAINTS

To submit a complaint, please complete the form provided below. Our team will carefully review your request and contact you regarding the next steps.

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Your complaint should include the following information:

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• Order number

• Customer's full name

• Description of the product and the issue

• Photos of the damage or defect (if applicable)

• Your preferred resolution (e.g., product replacement, refund)​

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All complaints will be reviewed within 14 business days.

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Please note that we only process complaints related to orders and products purchased on www.thepastelroses.pl. If your order was placed through a UK-based store, kindly contact the retailer directly via their website.