PRIVACY POLICY

This Privacy Policy outlines the principles for processing personal data of users using the online store www.thepastelroses.pl.

1. DEFINITIONS

1.1 Administrator – The Pastel Roses Europe Sp. z o.o., with its registered office in Majdan (05-462), ul. Widoczna 7, Poland, entered into the Register of Entrepreneurs of the National Court Register (KRS) by the District Court for the capital city of Warsaw, 14th Commercial Division of the National Court Register, under KRS number: 0001150286, NIP (Tax ID): 5322116780, REGON: 540684115.

1.2 User – any person visiting the Online Store, regardless of whether they make a purchase.

1.3 Store – the online store operated by the Seller at www.thepastelroses.pl, enabling Customers to browse the assortment, place orders, and conclude distance sales contracts.

1.4 Personal Data – any information that allows the identification of a natural person, processed in the operation of the Store.

1.5 GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data.

1.6 Cookies – IT data, particularly text files, stored on the User’s end device and used to optimize the Store’s functionality.

1.7 Customer Account – an individual account created by the User in the Store, enabling order placement, viewing purchase history, and managing personal data.

1.8 Newsletter – an electronic service involving the sending of marketing and promotional information to the Customer via email, provided consent has been given.

1.9 Privacy Policy – this document defining the rules for the processing of Users’ personal data, including their collection, use, and protection by the Administrator.

2. PERSONAL DATA ADMINISTRATOR

2.1 The administrator of personal data is The Pastel Roses Europe Sp. z o.o., with its registered office in Majdan (05-462), ul. Widoczna 7, Poland NIP: 5322116780, REGON: 540684115, KRS: 0001150286

2.2 You can contact the data administrator via:

a) Correspondence address: The Pastel Roses Sp. z o.o., ul. Widoczna 7, MAJDAN 05-462, Poland
b) Email: support@thepastelroses.com
c) By filling out the electronic contact form available on our website.

2.3 The Administrator processes personal data in accordance with applicable law, including Regulation (EU) 2016/679 (GDPR).

3. SCOPE OF PROCESSED DATA

3.1 The Administrator processes personal data to provide Store services, including placing and fulfilling orders, handling payments, delivery, customer contact, marketing, and user account management.

3.2 The processed data include in particular:

a) First and last name,
b) Email address,
c) Phone number,
d) Delivery address,
e) Billing information (if an invoice is requested),
f) Website usage data (cookies, IP address),
g) Purchase history,
h) Website navigation and clicked elements,
j) Products and offers clicked,
k) Newsletter subscription preferences (if selected).

3.3 The collected personal data is stored within the European Economic Area ("EEA"), but it may also be transferred to and processed in a country outside this area. Any data transfer operation is carried out in accordance with applicable law.

4. PURPOSES AND LEGAL BASES FOR PROCESSING

4.1 Personal data is processed for the following purposes:

a) Fulfilling the sales contract (Art. 6(1)(b) GDPR),
b) Handling complaints and returns (Art. 6(1)(c) GDPR),
c) Conducting marketing activities (Art. 6(1)(a) GDPR – user consent),
d) Ensuring the security and proper operation of the Store (Art. 6(1)(f) GDPR – legitimate interest of the Administrator).

5. SHARING OF PERSONAL DATA

5.1 Your data may only be shared as part of The Pastel Roses Europe’s business operations with entities that process data on its behalf, such as:

a) Courier companies and delivery providers,
b) Payment operators,
c) Entities providing accounting and legal services (e.g., accounting firms, law offices),
d) Software providers that support business operations,
e) Software providers enabling operation of the Online Store,
f) Hosting providers.

5.2 Data is not transferred outside the European Economic Area (EEA), unless required by explicit user consent or applicable legal regulations.

5.3 We respect your privacy and never share, sell, or trade your personal data for marketing purposes.

6. DATA RETENTION PERIOD

6.1 Personal data is stored for the time necessary to achieve the purposes for which it was collected:

a) Data related to order fulfillment – for the period required by law (e.g., tax regulations),
b) Data related to the user account – until the account is deleted,
c) Data processed based on consent – until consent is withdrawn.

7. USER RIGHTS

7.1 Each user has the following rights:

a) The right to access their personal data,
b) The right to rectify it,
c) The right to delete data (“right to be forgotten”),
d) The right to restrict processing,
e) The right to object to data processing,
f) The right to data portability,
g) The right to lodge a complaint with a supervisory authority.

7.2 To exercise these rights, the User may contact the Administrator via email at: support@thepastelroses.com

7.3 You also have the right to file a complaint with the data protection supervisory authority. In Poland, complaints can be submitted to the President of the Personal Data Protection Office (PUODO) via the Electronic Submission Box (ESP) at: giodo.gov.pl.

8. DATA SECURITY

8.1 The Administrator applies appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or damage.

9. MARKETING

9.1 By leaving your data in our Online Store, you consent to receiving unsolicited messages via email. These messages include content related directly to the Online Store at www.thepastelroses.com (e.g., news, promotions, special offers), as well as commercial information related to our products.

9.2 You have the right at any time to request that the Administrator delete your data.

9.3 You may withdraw your consent to the processing of personal data and receiving direct marketing materials at any time. This can be done in the following ways:

a) By following the instructions included in each such marketing message,
b) By editing your account settings in your Customer Account.

9.4 All promotional materials are sent to the Customer exclusively via electronic means (email).

10. COOKIES

10.1 The Store uses cookies to ensure the proper functioning of the website and to analyze web traffic.

10.2 Users can manage their cookie settings in their web browser.

10.3 The Administrator uses first-party cookies to better understand how Users interact with the website’s content. These cookies collect information about how Users use the website, what type of page referred the User, the number of visits, and the duration of visits. This information does not register specific personal data but is used to generate statistics on website usage.

10.4 The Administrator also uses third-party cookies to collect general, anonymous statistical data via analytical tools such as Google Analytics (external cookie provider: Google Inc., based in the USA).

10.5 Cookies may also be used by advertising networks, particularly Google, to display ads tailored to how the User uses the Store. For this purpose, they may store information about the User’s navigation path or time spent on specific pages.

10.6 Users have the right to decide on the access of cookies to their device by configuring their browser settings accordingly. Detailed information about cookie management is available in the browser's settings.

11. CHANGES TO THE PRIVACY POLICY

11.1 The Administrator reserves the right to make changes to this Privacy Policy, and Users will be informed of any updates via the Store’s website.

11.2 Any changes become effective upon being published on the Store’s website.

12. CONTACT

12.1 If you have any questions regarding this Privacy Policy, please contact us via email at: support@thepastelroses.com